Chipotle Customer Service

We manage support from our headquarters at 610 Newport Center Drive, Suite 1100, Newport Beach, CA 92660. We aim to make every visit and interaction positive for our guests.

We ‘ve got a dedicated team working across digital channels and in restaurants. We resolve concerns fast and keep communication clear.

We know your time is valuable. So we keep help resources simple and efficient to save you minutes, not add them.

Whether dining in or ordering online, we assist with menu questions, location details, and order issues. Our goal is to uphold high standards and make each experience smooth.

Getting Help Through Chipotle Customer Service

If questions arise about an order or accessibility options, we make reaching us simple. We offer clear paths to get answers and resolve issues without delay.

Contacting Our Support Team

You can contact us by calling 1-855-598-5490 for inquiries about services or corporate info. When you call, please have your order details ready so we can act quickly.

Using Our Digital Chat Assistant

We ‘ve got an AI-powered chat assistant named Pepper to help with common questions. Pepper provides immediate responses and helps reduce hold times when you need support fast.

If you need to place an order or have concerns about a recent transaction, our team can assist.
We prioritize accessibility with multiple ways to reach us, including Pepper for quick contact.
You ‘ve got options: use the online Talk To Us section or call our dedicated phone line.
Pepper is designed to answer questions promptly and keep wait times low.
Have your order details handy when you reach out so we can resolve the issue quickly.

Managing Your Orders and Rewards Account

Managing points and order records should be straightforward, and we designed our system that way.

Resolving Issues with Points and Transactions

We collect information to create and run your chipotle rewards account. This includes tracking qualifying purchases so you earn and redeem points with ease.

If you use a credit or debit card at a restaurant, we collect card details and your signature to process payment securely. We only use the data to verify transactions and update balances.

Track earned points from every qualifying purchase in your profile.
Scan your unique identifier at checkout to add rewards when visiting a restaurant.
Contact us to verify a transaction or request an adjustment to your account balance.

Action	When It Applies	What We Collect	Outcome
Register rewards	Account creation	Email, name	Points tracked
Pay in restaurant	In-person purchase	Card details, signature	Secure payment
Dispute an order	After purchase	Order ID, receipt	Balance review

Privacy and Data Security Standards

As of March 3, 2026, we revised our Privacy Policy to clarify how we collect, use, and disclose personal information for website visitors.

We maintain strict privacy standards to protect data whether you use our mobile app or visit a restaurant. Our policy explains how we handle chipotle rewards member data and keep account information secure.

Security measures include video surveillance in restaurant locations for loss prevention and staff safety. We also support accessibility options, such as marking an order for pick-up on an accessible shelf.

We commit to transparency about what we collect and why. That helps you make informed choices and improves your experience across our digital services.

Clear rules for data collection, use, and disclosure
Protection of rewards accounts and purchase records
On-site CCTV for safety and theft prevention
Options to request accessible pick-up handling

Topic	What We Collect	Purpose	How We Protect It
Website visitors	Email, device info	Account access, support	Encryption, access controls
Rewards members	Purchase history	Points tracking	Secure servers, restricted access
In-restaurant security	Video footage	Safety and loss prevention	Limited retention, monitored access

Sharing Your Experience to Help Us Improve

We invite you to share feedback so we can fine-tune every part of the guest experience. To complete the survey you must be 13 years or older and enter the 20-digit survey code printed on your receipt.

We’ve got an online form where you can record your thoughts. Your answers help us refine how we award points and run daily operations.

If you have any questions about the survey, our team is ready to provide support. Please contact us through the website for additional comments or concerns not covered in the form.

Thanks for taking the time to respond — your input guides better choices and improves our offerings for everyone.

FAQ

What is the best way to reach our support team for order issues?

We recommend using the in-app or website help center for the fastest response. From there, you can start a live chat, submit a support ticket, or find the phone number for the restaurant where the order was placed. For urgent problems like missing or incorrect orders, call the restaurant directly while also opening a ticket so we can document and resolve the issue.

How does our digital chat assistant work and when should we use it?

Our digital chat assistant handles common questions 24/7, such as order status, menu items, and account access. Use it to get instant answers or to start troubleshooting. If the bot can’t resolve the issue, it will escalate the conversation to a human agent during support hours.

How can we recover or reset the password for our rewards account?

Go to the sign-in page and select “Forgot password.” We’ll send a reset link to the email on file. If you don’t receive the email, check spam folders and verify the address associated with the account. If problems persist, contact our support team with the email and phone number linked to your account so we can verify identity and assist.

What should we do if points or transactions are missing from our rewards balance?

First, allow up to 48 hours for recent transactions to post. If the points still don’t appear, gather your order details (order number, date, location) and submit them through the help center. We’ll reconcile transactions and restore missing points when eligible.

Can we transfer or combine rewards points between accounts?

Points are tied to individual accounts and cannot be transferred or combined. If you have multiple accounts, we can advise on closing or consolidating accounts to avoid future confusion, but points transfer is not supported.

How do we report a problem that happened at a restaurant location?

Please call the restaurant first for immediate resolution. Then use the online feedback form to report the incident, including date, time, location, and employee details if available. We’ll review the report and follow up through the contact method you provide.

What privacy and data security standards do we follow?

We follow industry-standard practices to protect personal and payment data, including encryption and secure access controls. We collect only the information necessary to process orders, manage accounts, and improve service. Our privacy policy explains data use, retention, and user rights in detail.

How can we request deletion or export of our personal data?

Submit a data request through the privacy section of the help center. We’ll verify your identity and provide options to export your account data or request deletion. Some data may be retained for legal or operational reasons; we will explain any exceptions.

How do we leave feedback about our experience with an order or the app?

After an order, you’ll often receive an invitation to rate your experience. You can also use the feedback form in the app or website to share detailed comments. We review submissions to identify trends and make updates to staff training, menu, and digital features.

How long does it take for support to respond to inquiries?

Response times vary by channel. Live chat and phone support typically respond within minutes during peak hours. Email and ticket responses usually arrive within 24–48 hours. For escalated complaints, we aim to resolve issues within five business days.

Are our ordering and accessibility features available for customers with disabilities?

Yes. Our app and website include accessibility features like screen reader compatibility and simplified navigation. Restaurants also offer accommodations on request. If you need specific assistance, contact our support team and we’ll coordinate appropriate help.

What payment methods do we accept and how are refunds handled?

We accept major credit and debit cards, mobile wallets, and gift cards through our digital channels. Refunds for app or online orders are issued to the original payment method and typically process within 5–10 business days, depending on the bank or card issuer.

How do we handle incorrect or damaged items in an order placed for pickup or delivery?

For immediate resolution, contact the restaurant or delivery partner. Then report the issue via the help center with photos and order details. We’ll review the claim and offer a refund, credit, or replacement as appropriate.